FAQ

We are just north of Bass Pro, across the intersection of Sunshine and Campbell in Springfield.
1715 S Campbell Ave.
Springfield, MO. 65807

We are open Monday - Saturday, 9:30am - 6:00pm

*We are closed for a handful of major holidays which will always be noted on our Facebook page.

You can contact us at all of the below options:

1. Phone: 417-869-1513, this is always the quickest option!
2. Email: You can always email your salesperson with questions or information using their first name @maschinos.com or send general questions to email@maschinos.com
3. Website: Find our contact page here: Contact Us Now!
4. Social Media: Chat with us online through Facebook or Instagram

Unfortunately, Maschino's does not currently have any financing options.

However, depending on the size of your project, it is common to do a half-down deposit to hold / order your items and then the other half upon install or delivery which may be a week or more depending on your project timeline.

Maschino's offers builder and designer discounts for fireplace, patio, and grill island projects. The discount is determined by the scope of Maschino's involvement in the project and your salesperson will apply these at the time of the quote if they are applicable.

For more information, please reach out to our team!

Simply stop by the store or email our grill island designer, Joan. Once we know what direction you're going for your project, Maschino's can walk you through everything from choosing components, designing the layout, building the framework, and installing your components. We can be as hands on as you like, if you're working with a builder, building everything yourself, or if you want us to take care of every step along the way. 

We service the greater-Springfield area including Branson and Northern Arkansas, Rolla, Joplin, Lake of the Ozarks, etc. 

Outside of Springfield city limits there is a mileage fee on top of the standard install fee. If you'd like to know what the install fee looks like for your area, please give us a call or message us for an estimate!

Maschino's can help you design the outdoor kitchen of your dreams from choosing the right components for your space and to providing a top-down or 3D rendered layout so you can ensure everything looks right and is correctly proportioned before you commit to anything.

The easiest way is to stop in to our showroom and speak with one of our salespeople. We do ask that you bring some basic information about your project - photos and plans are wonderful, inspiration pictures are also great! If you're unsure which options would be best for you, our patio team can guide you in the right direction for your needs.

Your salesperson will be your main point of contact at Maschino's. They will guide you through the whole process of quoting, purchasing, and delivery while answering any questions you or your designer may have.

We deliver to the greater-Springfield area including Branson and Northern Arkansas, Rolla, Joplin, Lake of the Ozarks, etc. 

Outside of Springfield city limits there is a mileage fee on top of the standard delivery fee. If you'd like to know what the delivery fee looks like for your area, please give us a call or message us for an estimate! All Maschino's deliveries are white glove unless requested otherwise.

There are a lot of names for the different heights of table seating out there that depend on not only the height of the chair but they brand as well. One company's "balcony" height may be another's "counter" height and that same company may have different heights between styles. As a general rule of thumb...

• Bar Height - Climb up into the seat, great for seeing over tall landscaping and railings
• Balcony Height - High enough to see over a balcony railing but not quite bar height
• Counter Height - Back up into the seat, great for people who have a harder time getting out of seats that are lower to the ground
• Cafe Height - Sit down into the seat but a little taller than the average dining chair. Often used in situations that a wheelchair or mobility aide will be used at the table.
• Dining Height - The traditional height to sit down at a dining table
• Lounge Height - The traditional height to sit down into lounge furniture, usually lower than dining height

As of June 2023, many of our companies have finally begun recovering from Covid setbacks. For custom patio orders, average lead times are 4-6 weeks but some companies or specific lines may be 12+ weeks out to order. Unfortunately it's still fairly common to receive notice of a week or two delay but the majority of our companies know what products to expect a back order on and will notify us of that extended lead time before your order is placed.

Maschino's does stock a wide selection of furniture in our showroom, however, and anything that is available in store can be delivered or picked up immediately.

Yes! Maschino's stocks a variety of common replacement parts including feet, sling rain caps, and spring plates of various sizes. We can also order parts directly from any of the companies we carry as well as order some generic parts that may fit your furniture - old or new.

Yes! Maschino's prides ourselves in quality furniture that lasts decades, not just years. If you found some vintage patio furniture at an estate sales or you bought chairs at Maschino's 20 years ago, we can help you give it a facelift! We work with local companies to have your furniture sandblasted, primed, powder coated and sealed. Then we have new slings installed or new cushions made to give you a brand new patio set that you know you'll love for another decade or more. Refinishing is more economical all around, "recycling" used furniture is about 1/3 the price of a new set of furniture of equal quality.

Maschino's has a variety of furniture types but the majority of our pieces can be cleaned with basic soap and water. If you have a particularly stubborn stain, give us a call for suggestions based on your line of furniture.

We do not recommend power washing any of our furniture as it may be too abrasive for the finishes and fabrics. 

For a Sunbrella fabric cleaning guide, click here: Sunbrella Cleaning Guide

Each furniture company has a different warranty for their lines that Maschino's handles for our customers. If you ever have an issue with your furniture, just give us a call and Maschino's will ensure it's still in warranty with our records system, file all of the paperwork for you, and when the parts come in we will call to schedule a replacement of the parts so you can get back to enjoying your furniture ASAP!

Yes! Maschino's can help you design the patio of your dreams from choosing the right kind of furniture and accessories for your space to providing a top-down or 3D rendered layout so you can ensure everything looks right and is correctly proportioned before you commit to anything.

We have a design center in our showroom so you can not only see and feel the furniture brands we carry, but you can also see all of the finishes and fabrics that brand has available in person.